Shipping Confirmation
After we have dispatched your order, we’ll send you an additional email to confirm the shipping information. The email will contain the tracking number and link to the courier’s site which allows you to track how your package is. If you don’t receive this email by the timeframe for processing Check your spam box or reach out to our help desk to get assistance.
Time Of Delivery
The delivery times are dependent on the shipping destination and method chosen at the time of the time of purchase. Estimated delivery times are listed on the Shipping Information page.
Although we try to keep these estimates in line external factors like customs clearance as well as local postal services could impact the actual delivery time. Please be patient and understand that we appreciate the understanding you show in these areas.
Lost Order Reshipping
If your order gets lost in shipping, we can offer reshipping of lost orders. If you think your order was lost then please call our customer support team and provide us with the order’s reference number and tracking details. We will look into the problem and, if we find evidence of loss, arrange for a refund at no cost to the customer.
Return And Refund Policy
Our goal is to make your satisfaction our top priority. When a broken seal or tampered seal is found on a shipped order, the customer must report it within 7 days of receiving the shipment.
- The items must be returned in the original packaging, undamaged and undamaged.
- You need to obtain a Return Merchandise Authorization Number from the customer support team before you return any product.
- Return shipping charges are the responsibility of the buyer if the reason for returning is our fault (e.g. an incorrect, faulty, or defective product).
Refunds are handled within 7 to 10 business hours after receiving the item returned. Refunds will be credited to the payment method used for the purchase. It is important to note that it might take a bit longer for the refund to show on your account statement according to your credit or bank card issuer.
